This “Website” 911travelshop.com is operated by Amaze Digitalworks, LLC, part of Tina Travels, Inc a 25 year old Travel Agency and ARC. The terms “we”, “us”, “our” specifically refers to 911travelshop and its subsidiaries, affiliates, co-branded or associated Websites and Apps, collectively. The Website offers a range of travel booking services and provides meaningful assistance to customers through its online channels and global centres. The Website helps customers gain travel information & advisory, determining the availability of travel-related services, making legitimate reservations, or otherwise transacting business with travel suppliers, and for no other purposes. This agreement describes the Terms and Conditions applicable to the services available on or through the 911travelshop website and mobile apps. This document states your responsibilities, thereby limiting the liability of 911travelshop and Websites. The terms “you” and “yours” refers to customers and users visiting our Website or Websites for sourcing, accessing information or availing any of our service offerings, or interacting with our Service agents. 

Use of this website is governed by the following Terms and Conditions. By using our website, whether to review information or to make travel bookings or reservations, or for any other purposes, you agree to these Terms and Conditions and all bookings made by you through 911travelshop, contact center and our Websites & Apps, are subject to clauses stated herein. In case of your non-acceptance of these Terms and Conditions, you are advised to not proceed further using our Website, Apps or availing services via any of our online or offline channels. 911travelshop reserves the full right of making changes, modification and amendments at any point of time, wholly or to a part, section of this document. You understand and agree that your continued use of our website even post changes, modifications and amendments reflects your adherence and acceptance to revised Terms and Conditions. In order to be abreast of new changes or additions to Terms of Use, we advise you to review this document from time to time. 

Acceptable Use of the Website

As per this agreement, 911travelshop grants you a limited, personal, non-transferable, non-sublicensable, revocable license to make personal use of our Website, Websites or Apps. Such grant does not include, without limitation: 

  • (a) any commercial use of this website; 
  • (b) the collection and use of any product listings or descriptions of this website; 
  • (c) making derivative uses of this website and its contents; or 
  • (d) use of any data mining, robots or similar data gathering and extraction methods. Your right to use this website is personal, non-commercial only, and is not transferable to any other person or entity. You shall be solely responsible for protecting the confidentiality of your password(s) at all times. 

You agree to make use of this website for only legitimate bookings, reservations and purchases related to travel. You also agree not to modify, copy, alter, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this website without 911travelshop’s written consent. You agree not to make use of any automatic device, program, algorithm or methodology or any manual system to monitor or copy any of the web pages, data, or content for any other unauthorized purpose without 911travelshop’s prior written permission. Further, you also agree not to use any device, software, or mechanism to interfere with or attempt to interfere with the proper functioning of this website. 911travelshop reserves the right to investigate any illegal, unauthorized use of this website, but not limited to, unauthorized framing of this website or unauthorized use of any robot, spider, or another automated device, and to take appropriate legal action, including, without limitation, civil, criminal and injunctive redress.

 

Basic Terms & Conditions

All the products and services provided and assured by the Organization are subject to payment realization prior to departure of the flight. If it has been made via cheque, the tickets will be delivered only after its realization.

The Organization reserves the right at any time and due to any reason:

  • To cancel a ticket prior to the departure date, and if the same is done, its liability would be limited to refunding the money paid by the Traveler, towards the ticket.
  • To amend, alter, differ or withdraw any tour, expedition or facility that has been advertised or published by the Organization. The Organization would not be liable for any reimbursement, additional expense or consequential loss that is suffered by the Traveler/Group.

No person, other than the Organization, in writing would have the authority to vary, add, modify or waive off any representation, description, Terms & Conditions set forth over here or in the Organization brochure, or other terms as well as conditions regarding tour being booked by the Traveler authorized by the Organization.

In the event of the Organization needing to exercise its right to amend or modify any tour as is advertised in its brochure or in any other media after such holidays have been booked the Traveler shall be entitled:

  • To proceed with the holiday or tour as amended or modified
  • To agree to any alternative holiday or tour that the Organization may offer. The Organization in neither of the aforesaid cases shall be liable to the Traveler/Group for any damage, additional expense and consequential loss being suffered by the Traveler/Group.

In no circumstances whatsoever the Organization shall be liable to the Traveler/Group for:

  • Any accident, death, sickness, personal injury, loss, delay, higher expense, or consequential damage by any misadventure or similar reason.
  • Any act, default of any air carrier, travel element supplier or by any servant/agent employed by the travel element supplier who may be responsible for the provision of accommodation, meals, carriage facility or the Traveler/Group service, howsoever caused. In this the expression “howsoever caused” also represents the negligence on the role of any involved person.

No liability on the Organization part arising via any means out of this contract with regards to any holiday, tour or excursion facility shall surpass the total paid amount or agreed to be paid for making the tour, holiday, tour element or excursion, and in no case shall include any consequential damage or additional expense whatsoever.

The prices as have been quoted in the Organization brochure(s)/quotation are in USD or its equivalent in foreign currency. 

The Ticket Cost does not include Insurance Premium cost. The Traveler/Group would have to pay towards any such premium costs themselves.

It is the liability of the Traveler/Group to ensure and hold on to valid travel documents such as passport and Visa till the tour ends. In case any such travel document like visa has been refused, expires or has been cancelled by the authorities, the tour participant would have to meet all the possibilities arising there from & to meet all expenses momentous thereto. The Organization would have no responsibility whatsoever in regards to the above matter(s). It is the Traveler/Group’s responsibility to check and hold on to valid travel documents such as passport and Visa till the tour ends. In case any travel document such as visa has been refused, expires or has been cancelled by the authorities, the participant would have to meet all the possibilities arising there from & to meet all expenses momentous thereto. A visa or travel authorization may also be required for International stopover flights. It would be the responsibility of the Traveler/ Group to check such requirements in advance and carry all the appropriate documents to board a flight. 911travelshop will also have no responsibility whatsoever in regards to the above matter(s).

Our Role

911travelshop is engaged in facilitation of bookings, reservations and purchase of services. All products and services displayed on this website are owned, controlled, or made available by respective travel service providers either directly (e.g., airline) or as an agent (e.g., online travel agency). We act as a facilitator by connecting the user with the travel service providers and our role is limited to providing the customer with a confirmed booking in accordance with their preferences. 

Indirect or direct Interactions carried with any travel service provider without coordination through 911travelshop will be at the sole risk of the customers or users. 911travelshop does not bear any responsibility and will not be held liable for anything, whatsoever goes wrong with your bookings, reservations or purchase of service(s). 

Booking through Us

By making a booking/ reservation via 911travelshop, you understand we merely provide a platform facilitating travel-related bookings/ reservations therefore in an event of uninformed cancellations or modification to your bookings will be ultimately the responsibility of the respective airline, hotel, etc. 911travelshop has no involvement in defining the price and any fees. If you have any issues or disputes with your booking and/ or a Service, provided by a service provider (for e.r., a hotel, or airline etc), you agree to address and resolve these with the actual service provider (for e.g., airline) and not with us.

 

Resolution of Disputes

You hereby, agree that we will be given an opportunity to resolve a dispute that may arise or any kind of claims that relate in any way to 911travelshop, when you deal with our customer service agents, any kind of service or product that is provided, any representation that we make, or Privacy Policy by contacting 911travelshop Customer Support email on [email protected] If our team is unsuccessful at resolving your Claims within a time span of 60-days, you can seek redressal through arbitration as set forth below:

 

In Case of any Kind of Disputes

911travelshop is committed to delivering customer satisfaction every single time, and so if you have any kind problem or dispute related to our product or service, we will try to look into them at the earliest. But if we are unable to do so, you may pursue claims as having been explained in the following sections.

By dealing with us, you agree to give us the opportunity to resolve any dispute or claim regarding the Website, dealing with our agents, any service or product provided by us, any kind of representation being made by us, or with our Privacy Policy, by contacting 911travelshop Customer Service division. If we are unable to resolve your claims within 90 days deadline, you may seek relief through mediation or in small claims court, as have been set forth in this section.

Any and every Claim will be resolved by a binding mediation rather than in court, except when you assert Claim on an individual basis in court for small claims if they qualify for the same. This includes any Claim you assert against us, our subsidiaries or with any company that offers products or services via us. This also includes any Claim that arose before you accepted listed Terms & Conditions, regardless of whether prior versions of the Terms & Conditions required mediation or not.

There is no need of judge or jury in the mediation, and court review of mediation award is restricted. However, a mediator can award the damages & relief on an individual basis as the court itself and must follow as well as enforce these Terms & Conditions just as a court would.

Mediations will be conducted by the American Arbitration Association (AAA) under its own set of rules, which also include the AAA Consumer Rules. Payment of all filing, administration and mediator fees will be governed by the AAA's rules, except as provided in this section. You may choose to have the mediation conducted over the phone, based on written submissions, or even in person within the state where you reside or at some other mutually agreed location.

Any and every proceeding made to resolve Claims will be conducted only on individual basis and not as a class, consolidated or delegate action. The Federal Arbitration Act & federal mediation law apply to this agreement. Mediation decision may be confirmed by any court that holds competent jurisdiction.

Copyright 

You, the customer/ user acknowledge that all content appearing on our Website(s), including but not limited to information, data, software, audio, video, images, graphics, typefaces, illustrations, maps, designs, icons, written and other material (collectively referred to as "Content"), are the intellectual property of 911travelshop. The name “911travelshop” and logo are the registered trademarks of Amaze Digitalworks, LLC. None of the material may be copied, downloaded, reproduced, used, modified, or distributed in any manner. Individuals and/or organizations are strictly prohibited from using the content from our website for commercial purposes. Failure to do so is a violation of copyright laws. 

 

911travelshop Fees

Besides Travel Supplier's cost and fees, 911travelshop may charge an added service fee which has been explained below. Also, 911travelshop fees are charged on a per-person or per-ticket basis and are non-refundable. See below for more details:

911travelshop Fees Apply To Online Booking Fee Amount Contact Centre Booking Fee Amount
Flight Booking Fees*(each passenger) . All Economy/ Coach
All Business/First
$0 to $50
$0 to $100
(Based on Ticket Price)
Booking Fee may be high as compared to Online Bookings
Online Hotel Transaction Service Fees(each night, each room) All Hotels $0 Booking Fee may be high as compared to Online Bookings
Online Car Rental Transaction Service Fees(each rental) All Car Rentals $0 Booking Fee may be high as compared to Online Bookings

Passenger types = Adult, child, senior, infant, student, military.

All Booking Service Fees remain non-refundable and can change without prior notice.

The Government imposed taxes and fees may even change. You are liable to pay the final total amount as displayed.

Important Note: Service fees charges are subject to change without prior notice. YOU WILL BE LIABLE TO PAY THE LAST TOTAL PRICE AS QUOTED IRRESPECTIVE OF ANY CHANGE OR CHANGE IN THE SERVICE FEES. Kindly check the total final price carefully.

911travelshop Post Ticketing Fees

Post-Ticketing Service Fees

Applicable for Services Fees per Ticket
Cancellation Assisted by Agent For cancellation within 4 Hours of booking and before Midnight of the booking date Free
For cancellation after 4 hours of booking but before Midnight $20
For cancellation after Midnight and within the day of booking (USA Web-sites Only) $25

Cancellation & Refunds (After 24 hrs)

  Air - Economy Air - Business/First
  Domestic International Domestic International
Cancellation Assisted by Agent/Future Credit $40 $45 $80 $90
Cancellation Assisted by Agent2 w/Refund $90 $200 $225 $250

Changes to Existing Booked Tickets (exchange)

Within 4 hours $20 $40 $40 $50
Within 10 days of fresh travel date1 $125 $225 $225 $250
After 10 days of fresh travel date2 $90 $180 $200 $225

Other Special Services

Refund Assisted by Agent or Assistance with attaining an Impending Airline Credit Pending for any of reasons noted 3(Our Service fees are applicable only upon success, but do not include airline fees) Misspelling in Passenger Name $40
Services related to Visa/Passport $40
Services related to Baggage $20
No-Show $20
Denied Boarding $20
Duplicate Booking $20

Under our Compassion Exception Policy (CEP) we offer Special Discounts. The CEP Policy initiated by us covers Senior Citizens (over 64 years), Military, Youth (between 16 and 25 years), Natural Disasters, terminally ill Bereavement and people with Disabilities

All Airline Refunds/Future Credits vary from airline to airline and depend upon fare rules, policies and procedures

On the payment page, service fees will be converted into your local currency.

Passenger types = Adult, child, senior, infant, student, military.

‡ All post-ticketing service fees are subject to change without prior notice and are non-refundable. 911travelshop fees, extra fares collected, and other fees are in addition to airline, hotel, or car rental fees and other charges.

Only the final total amount is charged from you. Government imposed taxes and fees may change without prior notice and you will be charged the final price as shown.

  • Most of the air tickets we sell are non-refundable. Refunds are only credited if our associated Travel Suppliers' fare rules allow for cancellation and refunds. The request must be even accepted from our end and you must not be a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing).
  • Our offered flight tickets are mostly non-refundable. The airline Refunds/Future credits totally depend upon the airline’s fare rules, policies and undertaken measures.
  • Special Services – The Special Services are available only on a Request Basis and remain completely subject to each air carrier’s review and approval process

Name Misspelling – The name of travelers on their air tickets do not matches with their passport or other accepted government ID

Visa/Passport - To process a request, you need to submit a Visa/Passport decline letter

Baggage – It is advised to keep all your receipts and baggage tags handy

No- Show - Documents supporting why you were not able to make scheduled departure are mandatory

Denied Boarding – Document stating the reason why you were denied boarding of your scheduled departure is compulsory

Duplicate Tickets – In order to process a refund request, you will be required to submit copies of all tickets, reflecting the exact same itineraries booked with us.

Privacy Policy 

911travelshop treats Personal Information as an asset that must be protected against unauthorized access. Any Personal Information such as name, contact number, postal address, and other details that users post on the website and/ or provide during the course of dealings with us, shall be subject to our Privacy Policy. We shall only be using the information such as email id or the phone number for communication purposes. For more information, please refer to our detailed Privacy Policy. 

Currency Conversion

The prices for availing some travel services through our website may be displayed in currencies other than US Dollar ($). Since currency rates are based on various factors, prices for travel products are not verified as accurate, and actual prices may vary. The currency conversion rates available on this Website are purely indicative and for informational purposes only and should not be perceived as accurate or real-time; actual rates may vary, and your payment provider (e.g., your credit card company) may charge conversion fees additionally. The Organization also reserves the right to amend these costs in case of currency fluctuation and because of changes in various exchange rates and/or fuel cost before the departure and to the surcharge accordingly. All such price increases must be fully paid for whenever the same arise.

Age Restriction

Children under the age of eighteen (18) are not permitted to register for, purchase, cancel, or modify any services offered by 911travelshop. By using this website, you warrant that you are at-least 18 years of age and possess the legal authority to create a binding legal obligation.

Links to Third Party Websites

This Website may contain features and functionalities that may link or redirect you to Third Party Websites. We do not operate or control in any respect any information, products, or services on such third-party sites. We have included links to these Websites to provide you with access to information and services that you may find useful or interesting. However, we are not responsible for and assume no liability for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. 

Limitation of Liability

In no event shall 911travelshop be liable for any special, incidental, indirect, or consequential damages of any kind in connection with these Terms and Conditions, even if the customer/ user has been informed in advance of the possibility of such damage.  

 

Taxes and Fees Charges on Published Price Airline Tickets

Government imposed taxes and fees and any applicable airline imposed fees are either included in your fare or itemized separately on your checkout page to provide a trip cost. Tax rates in effect at time of purchase are applied to your ticket price. Retroactive tax rate increases may be the responsibility of the traveler. For international flights, as described below, Entry or Exit Fees may be charged that are not included in your fare or itemized separately on your checkout page. A non-refundable fee per ticket will be applied to published price airline itineraries that include more than one carrier. Paper ticket fees, itinerary change/cancellation/refund fees, baggage fees and Entry or Exit fees on certain international flights may also apply to your itinerary, as described below;


  1. Online/On-call Ticket Processing Fee: Please note that a nominal processing fee will be levied on all bookings made by you through our website or via our on-call travel experts. You will be required to pay a processing fee of $25 for US Domestic Bookings and $75 for International Bookings, both applicable over published fare.
  2. Paper Ticket Fees: A shipping and handling fee will be charged if your itinerary requires the issuance of paper tickets. If your tickets are rerouted or are undeliverable and are returned, there will be an additional re-handling fee. Note: This fee, if applicable, will be displayed on your contract prior to purchase.
  3. Itinerary Changes/Cancellations/Refunds: Air travel itinerary changes, if permitted by the airline fare rules, may have a change fee charged by the airline typically ranging between $200 and $300 USD per ticket that will vary by market, carrier and specific fare rule. In addition, any changes made with 911travelshop to your itinerary will incur a per ticket 911travelshop processing fee.
  4. Baggage and Other Ancillary Airline Fees: The airlines may require you to pay additional fees at the airport for certain services and/ or if you exceed certain limits as dictated by the airline, such as the number of bags or weight allowed, and some airlines do not offer a free baggage allowance. During the booking process, 911travelshop provides a summary of key terms of an airline’s baggage fees, but each airline should be consulted for complete information about its baggage and other ancillary fees.
  5. Entry/Exit Fees: If you are traveling internationally, some countries or airports charge fees upon entering and/or exiting the country. These fees are not included in the ticket price, or the taxes and fees we display on our website prior to purchase. For more information on a specific country's entry/exit fee, we suggest that you visit www.travel.state.gov prior to departure.

Indemnity

As a condition of use of this website, the Customers/ Users agree to indemnify, defend and hold harmless 911travelshop and its partners, subsidiaries, affiliates, officers, directors, agents, licensors, service providers, employees, and interns, harmless against any liability, loss, claim or expense, including reasonable attorneys’ fees, arising out of claims resulting from User's use of this website, including without limitation any claims alleging facts that if true would constitute a breach by User of this Agreement.

No Waiver

No failure on the part of 911travelshop to enforce any part of these Terms and Conditions shall constitute a waiver of any of 911travel's rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by 911travel nor the reliance of any person on 911travel's actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of 911travel shall have any legal effect whatsoever.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between You and 911travelshop in reference to your use of our website and supersede all previous agreements in respect of your use of this Website.

Force Majeure

The company shall not be liable for any cessation, interruption, or delay in the performance, due to Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood lockout, boycott or any other natural or man-made cause that is beyond our control. 

Cessation of Operation

The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and offering of Services.

Disclaimer

Still, as human error prevails, the information, products, and services published on this website may contain inaccuracies and typographical errors. 911travelshop expressly disclaims any obligation to update this website or any of the materials on this website. 911travelshop does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement, or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. 911travelshop reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. 911travel may make improvements and/or changes in the website, and the products, programs, services, or prices (if any) at any time without notice.

Changes to Terms and Conditions

The Company reserves the right to change, modify, add or delete any part of these Terms and Conditions at any time by posting updates and changes to the website. It is your responsibility to check this page periodically to ensure that you are familiar with the most current version of the Terms and Conditions. Your continued use of the website or services following the posting of any changes to these Terms and Conditions will signify your acceptance of those changes. 

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, or if you need assistance with respect to access to or the Services offered by 911travelshop, you can reach out to us on [email protected]